Privacy Policy

Core Digital Solutions

Last Updated: October 2025

Core Digital Solutions (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, funnels, or interact with us.

By using our services or submitting your information, you agree to the practices described in this policy.

1. Who We Are

Core Digital Solutions is a UK-based sole trader providing digital tools, CRM setup, automation, and operational support for small businesses.

Data Controller:

Core Digital Solutions (sole trader)

United Kingdom

Contact:

Email: [email protected]

Phone: +44 7414 126388

For clients, depending on the service, we may act as a Data Processor on your behalf.

See our Data Processing Agreement (DPA) for details.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide Directly

When you:

Fill out a form

Book a call

Start a trial

Become a customer

Become an affiliate

Contact us via email or messaging

Use our website

We may collect:

✔ Name

✔ Email address

✔ Phone number

✔ Business name & details

✔ Address & location

✔ Website information

✔ Social media links

✔ Payment details (processed via Stripe — we do not store card numbers)

✔ Any information submitted through forms or messages

2.2 Information Collected Automatically

Through cookies and tracking technologies (see our Cookie Policy), we may collect:

✔ IP address

✔ Device information

✔ Browser type

✔ Pages visited

✔ Time spent on site

✔ Funnel behaviour

✔ Referring links

✔ UTM & affiliate parameters

2.3 Information Processed Through Our Services

For customers using our CRM systems:

✔ Leads, contacts, and customer information

✔ Messages (SMS, WhatsApp, email, social inboxes)

✔ Call logs and call recordings (if enabled)

✔ Appointment data

✔ Notes and files

✔ Tags, pipeline stages, and activity history

As Data Processor, we handle this information strictly according to your instructions.

2.4 Affiliate Information

If you register as an affiliate, we collect:

✔ Social/platform metrics

✔ Performance data

✔ Referral history

✔ Payment details (processed via Wise)

✔ Communications and application data

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

Providing CRM setup and configuration

Missed-call text back

Workflow creation

Account setup

Automations and reporting

Booking systems and reminders

3.2 Customer Support

Responding to enquiries

Troubleshooting issues

Sending updates and notifications

3.3 Communication

Sending messages, reminders, and updates

Marketing communications (with consent)

Trial updates and onboarding emails

3.4 Analytics & Improvement

Monitoring performance

Improving our website

Improving service efficiency

Understanding user behaviour

3.5 Legal & Compliance

Preventing fraud

Maintaining secure systems

Complying with UK GDPR and data laws

We never sell your personal information.

4. Legal Basis for Processing

We process data under the following lawful bases:

✔ 

Consent

When you opt-in to marketing, submit forms, or join our affiliate programme.

✔ 

Contract

To deliver the services you requested (CRM setup, trial system, subscriptions).

✔ 

Legitimate Interests

For analytics, security, fraud prevention, and improving services.

✔ 

Legal Obligation

Where required by UK law.

5. How We Share Your Information

We share data only when necessary and only with trusted third-party providers (“Sub-Processors”).

6. International Data Transfers

Some of our sub-processors are located outside the UK/EU.

We ensure all transfers meet UK GDPR requirements through:

Standard Contractual Clauses (SCCs)

Approved transfer mechanisms

Adequate protection standards

Your data is protected at all times.

7. Data Retention

We keep data only as long as necessary:

✔ Website enquiries: 12 months

✔ Client CRM data: as instructed by the client

✔ Trial data: 90 days after trial completion

✔ Affiliate data: while active + 12 months

✔ Analytics data: 12–24 months

✔ Legal or financial records: 6 years (required by law)

Once no longer required, data is securely deleted.

8. Your Rights (UK GDPR)

You have the right to:

✔ Access your data

✔ Correct inaccurate data

✔ Request deletion (right to be forgotten)

✔ Restrict processing

✔ Object to processing

✔ Withdraw consent at any time

✔ Request data portability

✔ File a complaint with the ICO (Information Commissioner’s Office)

To exercise any rights, contact us at:

[email protected]

9. Security Measures

We take data security seriously and implement:

Encrypted storage

Secure logins & password policies

Multi-factor authentication

Access controls

Device security

Data minimisation

Regular audits

Encrypted communications via SSL

No system is 100% secure, but we follow industry best practices.

10. Links to Third-Party Websites

Our website or funnels may contain links to external sites.

We are not responsible for their content or privacy practices.

You should review their privacy policies independently.

11. Cookies & Tracking

We use cookies to:

Improve user experience

Run essential website functions

Track analytics

Enable chat widgets

Support marketing (with consent)

See our Cookie Policy for full details.

12. Children’s Data

We do not knowingly collect data from individuals under 18.

If you believe we have received such data, contact us to remove it.

13. Changes to This Privacy Policy

We may update this policy periodically.

The “Last Updated” date will always reflect the newest version.

Continued use of our site or services means you accept the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or how we handle your data:

Core Digital Solutions

United Kingdom

Email: [email protected]

Phone: +44 7414 126388